Shipping & Returns
Orders placed must be in multiples of 12 bottles for shipping purposes.
At the present time we have only the one option available to you:
- Mainland UK Delivery
For the first 12 bottles the shipping costs £8.50.
These delivery rates apply for the Mainland UK only (excluding Scottish Highlands and Northern Ireland).
We are pleased to be able to offer our customer a next day delivery service. For a next day delivery service, orders must be placed no later than 12pm (i.e. if an order is placed on a Monday before 12pm – the order will arrive at the destination between 9am–5:30pm the next day – Tuesday).
We regret to say that we do not offer delivery on weekends or bank holidays. If your order is of an urgent nature and it is past the deadline for the next day delivery, please call us on 01443 480 555 and we will be happy to make our best efforts to help.
If for some reason you are not at the delivery destination when the courier attempts delivery, a card will be posted through the door to let you know the delivery was attempted. Please call the number on the card to arrange redelivery. If the local courier depot is not contacted within 48 hours from the attempted delivery date the box will be returned to www.realbeerbox.com, at which point a re-delivery charge will apply to resend the box to you.
Goods that are requested to be left at a location without a signature, are left solely at the customers own risk. If you wish goods to be left, you must request this in your “delivery instructions”.
Goods lost or damaged will be replaced free of charge provided we have the item(s) in stock, if the item(s) are out of stock we shall recommend a suitable replacement. The replacement order will be dispatched as soon as possible.
Carriage charges incurred by Realbeerbox.com, are non-refundable if all attempts for delivery have failed. If a customer requests re-delivery after our initial attempts to deliver, all additional carriage costs are charged to the customer.
If you are not satisfied with the goods in any way please contact us. All goods must be returned in-tact, no later than 5 working days from delivery. Any carriage cost is the responsibility of the customer.
Realbeerbox.com accepts no responsibility for failure of delivery due to circumstances beyond our control.